nav emailalert searchbtn searchbox tablepage yinyongbenwen piczone journalimg journalInfo journalinfonormal searchdiv qikanlogo popupnotification paper paperNew
2020, 02, v.73 29-46
网络直播用户的持续使用行为及主观幸福感——基于期望确认模型及准社会关系的理论视角
基金项目(Foundation): 国家社会科学基金一般项目(17BXW103)
邮箱(Email):
DOI: 10.14086/j.cnki.xwycbpl.2020.02.003
12,420 195 138
下载次数 被引频次 阅读次数
摘要:

目前,网络直播及短视频平台的受众巨大。经过多年的发展,在线娱乐产业由受到冲击转向主动接纳并逐渐趋于稳定,由此产生以网红为代表的新兴行业群体及污名化社会现象。但是,现阶段对网络直播用户的研究尚难以回答为何网络直播用户会持续使用网络直播,用户如何通过观看网络直播来获得心理收益?研究通过探索性的调查来考察影响用户持续使用网络直播平台的因素。以期望确认模型为理论框架,将准社会关系及主观幸福感作为扩展变量纳入理论框架进行考察。研究发现:用户对网络直播平台的持续使用行为与其持续使用意愿正相关;满意度受准社会关系直接影响;持续使用意愿与感知有用性和满意度直接关联;感知有用性与满意度不相关;期望确认同时影响技术感知有用性及准社会关系,但对前者的影响更大;满意度与主观幸福感无关;用户主观幸福感的主要来源是准社会关系,而非技术本身。现阶段人们使用网络直播平台的外部动力是便捷高效的技术,而内部动力来自直播主播的吸引。这种技术牵引下的传播社会现象映射的是现阶段互联网社交生态的变迁。

Abstract:

As a rising social network sitting platform,the live video stream is attracting a huge amount of audience.Since the live video stream industry has a very rapid development,the public has little knowledge to understand it.So far,there is no academic research concerning this phenomenon.In order to fill this literature gap,this study investigates antecedents of live video stream continuance use via an exploratory approach.Based on the expectation confirmation model,this study counts parasocial relationship and subjective well-being into theoretical consideration.Results from a college students population survey show that live video stream continuance use was positively associated with intention of continuance use;satisfaction was directly predicated by parasocial relationship;intention of continuance use was positively associated by perceived usefulness and satisfaction;perceived usefulness was not correlated with satisfaction;confirmation is strongly positive associated with perceived usefulness and moderately positive associated with parasocial relationship;satisfaction was not correlated with subjective well-being;the main contribution of subjective well-being is parasocial relationship.This study concludes that direct antecedents of live video stream continuance use and users' subjective well-being are deriving from both live video stream platform and anchor attractiveness.In addition,this study discusses some protentional issues for future studies.

参考文献

[1] S.E.Needleman.Twitch’s Viewers Rreach 100 Million a Month.The Wall Street Journal,2015-01-09.[2019-01-16]http://blogs.wsj.com/%0Adigits/2015/01/29/twitchs-viewers-reach-100-million-a-month/.

[2] 艾瑞咨询.2017年中国泛娱乐直播平台发展盘点报告.艾瑞网,2017-03-27.[2019-01-16]http://wreport.iresearch.cn/uploadfiles/reports/636258855480558469.pdf.

[3] 艾瑞咨询.中国泛娱乐直播营销趋势解读.艾瑞网,2018-07-11.[2019-01-16]http://report.iresearch.cn/report_pdf.aspx?id=3240.

[4] 中国青年网.14岁少年沉溺网络色情直播一月花费五千元.网易新闻,2017-03-27.[2019-01-16]http://news.163.com/17/0102/00/C9O1S36U00018AOQ.html#from=relevant.

[5] 陈斌.丈夫迷上女主播一个星期花三万送礼物.网易新闻,2017-03-27.[2019-01-16]http://news.163.com/17/0327/10/CGHE1K5S000187VG.html.

[6] 马志浩,葛进平.青年群体网络直播平台接入鸿沟的影响因素——基于技术采纳与持续使用的视角.新闻与传播评论,2018,2:112-128.

[7] R.D.Putnam.Bowling alone:The Collapse and Revival of American Community.Simon and Schuster,New York:Simon and Schuster,2000.

[8] M.Hooghe,J.Oser.Internet,Television and Social Capital:The Effect of‘Screen Time’on Social Capital.Information,Communication & Society,2015,18(10):1175-1199.

[9] 马志浩,吴玫.社会资本、互联网使用与自评健康:基于中国家庭追踪调查的实证研究.传播与社会学刊,2018,46:53-88.

[10] K.Berger,J.Klier,M.Klier,et al.A Review of Information Systems Research on Online Social Networks.Communications of the Association for Information Systems,2014,35:145-172.

[11] A.M.Rubin.Uses-and-Gratifications Perspective on Media Effects// J.Bryant,M.B.Oliver.Media Effects:Advances in Theory and Research.Mahwah,NJ:Lawrence Erlbaum,2002:525-548.

[12] M.Sj?blom,M.T?rh?nen,J.Hamari,et al.Content Structure is King:An Empirical Study on Gratifications,Game Genres and Content Type on Twitch.Computers in Human Behavior,2017,73:161-171.

[13] Z.Hilvert-Bruce,J.T.Neill,M.Sj?blom,et al.Social Motivations of Live-Streaming Viewer Engagement on Twitch.Computers in Human Behavior,2018,84:58-67.

[14] A.Vasalou,A.N.Joinson,D.Courvoisier.Cultural Differences,Experience with Social Networks and The Nature of“True Commitment”in Facebook.International Journal of Human-Computer Studies,2010,68(10):719-728.

[15] Y.Bar-Anan,N.Liberman,Y Trope,et al.Automatic Processing of Psychological Distance:Evidence From a Stroop Task.Journal of Experimental Psychology:General,2007,136(4):610-622.

[16] F.R.Kardes,M.L.Cronley,J.Kim.Construal-Level Effects on Preference Stability,Preference-Behavior Correspondence,and the Suppression of Competing Brands.Journal of Consumer Psychology,2006,16(2):135-144.

[17] Y.Trope,N.Liberman.Temporal construal.Psychological Review,2003,110(3):403-421.

[18] E.Stephan,N.Liberman,Y.Trope.Politeness and Psychological Distance:A Construal Level Perspective.Journal of Personality and Social Psychology,2010,98(2):268-280.

[19] T.Hatta,O.Ken-ichi.Effects of Visual Cue and Spatial Distance on Exitability in Electronic Negotiation.Computers In Human Behavior,2008,24(4):1542-1551.

[20] S.Lim,S.Y.Cha,C.Park,et al.Getting Closer and Experiencing Together:Antecedents and Consequences of Psychological Distance in Social Media-Enhanced Real-Time Streaming Video.Computers in Human Behavior,2012,28(4):1365-1378.

[21] E.Kross,P.Verduyn,E.Demiralp,et al.Facebook Use Predicts Declines in Subjective Well-Being in Young Adults.PLoS ONE,2013,8(8):1-6.

[22] Z.Wen,X.Geng,Y.Ye.Does the Use of WeChat Lead to Subjective Well-Being:The Effect of Use Intensity and Motivations.Cyberpsychology,Behavior,and Social Networking,2016,19(10):587-592.

[23] A.Bhattacherjee.Understanding Information Systems Continuance:An Expectation-Confirmation Model.MIS Quarterly,2001:351-370.

[24] S.Halilovic,M.Cicic.Antecedents of Information Systems User Behaviour-Extended Expectation-Confirmation Model.Behaviour and Information Technology,2013,32(4):359-370.

[25] A.P.Oghuma,C.F.Libaque-Saenz,S.F.Wong,et al.An Expectation-Confirmation Model of Continuance Intention to Use Mobile Instant Messaging.Telematics and Informatics,2016,33(1):34-47.

[26] A.Bhattacherjee.An Empirical Analysis of The Antecedents of Electronic Commerce Service Continuance.Decision Support Systems,2001,32(2):201-214.

[27] F.D.Davis.Perceived Usefulness,Perceived Ease of Use,and User Acceptance of Information Technology.MIS Quarterly,1989,13(3):319-340.

[28] I.Ajzen.The Theory of Planned Behavior.Organizational Behavior and Human Decision Processes,1991,50(2):179-211.

[29] M.Fishbein.A Theory of Reasoned Action:Some Applications and Implications.Nebraska Symposium on Motivation,1979,27:65-116.

[30] B.Kim,I.Han.Role of Trust Belief and Its Antecedents in A Community-Driven Knowledge Environment.Journal of the American Society for Information Science and Technology,2009,60(5):1012-1026.

[31] Z.Zhong,J.Luo,M.Zhang.Understanding Antecedents of Continuance Intention in Mobile Travel Booking Service.International Journal of Business and Management,2015,10(9):156-163.

[32] B.Kim.Understanding Antecedents of Continuance Intention in Social-Networking Services.Cyberpsychology,Behavior,and Social Networking,2011,14(4):199-205.

[33] R.N.Bolton.A Dynamic Model of The Duration of The Customer’s Relationship with A Continous Service Provider.Marketing Science,1998,17(1):45-66.

[34] H.Mano,R.Oliver.Assessing The Dimensionality and Structure of The Consumption Experience:Evaluation,Feeling,and Satisfaction.Journal of Consumer Research,1993,20(3):451-466.

[35] B.Kim,M.Choi,I.Han.User Behaviors toward Mobile Data Services:The Role of Perceived Fee and Prior Experience.Expert Systems with Applications,2009,36(4):8528-8536.

[36] 刘虹,裴雷,孙建军.基于期望确认模型的视频网站用户持续使用的实证分析.图书情报知识,2014,3:94-103.

[37] 代宝,刘业政.基于期望确认模型、社会临场感和心流体验的微信用户持续使用意愿研究.现代情报,2015,3:19-23.

[38] 张哲,王以宁,陈晓慧等.MOOC持续学习意向影响因素的实证研究——基于改进的期望确认模型.电化教育研究,2016,5:30-36.

[39] 张璇,吴清烈.基于扩展ECM的移动商务用户继续使用意向研究.太原理工大学学报,2010,1:28-32.

[40] 杨涛.电子图书用户持续使用行为研究:期望确认模型的扩展.图书馆学研究,2016,22:76-83.

[41] 曹高辉,虞松涛,张煜轩等.消费者持续参与在线评论意愿实证研究.管理评论,2017,11:148-158.

[42] 金秋颖.基于期望确认模型的游戏直播平台观众持续使用研究.北京:北京外国语大学硕士学位论文,2017.

[43] L.Gentry,R.Calantone.A Comparison of Three Models to Explain Shop-Bot Use on The Web.Psychology & Marketing,2002,19(11):945-956.

[44] H.F.Lin.Understanding Behavioral Intention to Participate in Virtual Communities.Cyberpsychology & behavior,2006,9(5):540-547.

[45] E.L.Pelling,K.M.White.The Theory of Planned Behavior Applied to Young People’s Use of Social Networking Web Sites.CyberPsychology & Behavior,2009,12(6):755-759.

[46] L.Festinger.A Theory of Cognitive Dissonance.Stanford:Stanford University Press,1957.

[47] 马薇薇.网络直播中社交关系的重建.重庆邮电大学学报(社会科学版),2018,6:96-102.

[48] W.J.Brown.Examining Four Processes of Audience Involvement With Media Personae:Transportation,Parasocial Interaction,Identification,and Worship.Communication Theory,2015,25(3):259-283.

[49] D.Horton,R.R.Wohl.Mass Communication and Para-Social Interactions:Observations on Intimacy at A Distance.Psychiatry,1956,19:215-229.

[50] A.M.Rubin,P.M.Haridakis,K.Eyal.Viewer Aggression and Attraction to Television Talk Shows.Media Psychology,2003,5(4):331-362.

[51] H.Schramm,T.Hartmann.The PSI-Process Scales.A New Measure to Assess The Intensity and Breadth of Parasocial Processes.Communications,2008,33(4):385-402.

[52] J.Kim,H.Song.Celebrity’s Self-Disclosure on Twitter and Parasocial Relationships:A Mediating Role of Social Presence.Computers in Human Behavior,2016,62:570-577.

[53] 马志浩,葛进平.日本动画的弹幕评论分析:一种准社会交往的视角.国际新闻界,2014,8:116-130.

[54] 马志浩,葛进平.电视娱乐节目对家庭社会资本的影响机制:以准社会关系的视角.新闻与传播评论,2017,1:229-251.

[55] E.Moyer-Gusé,A.H.Chung,P.Jain.Identification With Characters and Discussion of Taboo Topics After Exposure to an Entertainment Narrative About Sexual Health.Journal of Communication,2011,61(3):387-406.

[56] S.T.Murphy,L.B.Frank,M.B.Moran,et al.Involved,Transported,or Emotional?Exploring the Determinants of Change in Knowledge,Attitudes,and Behavior in Entertainment-Education.Journal of Communication,2011,61(3):407-431.

[57] L.I.Labercque.Fostering Consumer-Brand Relationships in Social Media Environments:The Role of Parasocial Interaction.Journal of Interactive Marketing,2014,28(2):134-148.

[58] E.M.Perse,A.M.Rubin.Audience Activity and Satisfaction with Favorite Television Soap Opera.Journalism Quarterly,1988,65(2):368-375.

[59] C.M.Lim,Y.K.Kim.Older Consumers’TV Home Shopping:Loneliness,Parasocial Interaction,and Perceived Convenience.Psychology and Marketing,2011,28(8):763-780.

[60] J.Cohen.Parasocial Break-Up from Favorite Television Characters:The Role of Attachment Styles and Relationship Intensity.Journal of Social and Personal Relationships,2004,21(2):187-202.

[61] E.Diener.Subjective well-being:The Science of Happiness and A Proposal for A National Index.American Psychologist,2000,55(1):34-43.

[62] A.Steptoe,A.Deton,A.A.Stone.Subjective Wellbeing,Health,And Ageing.The Lancet,2015,385(9968):640-648.

[63] S.Sun,J.Chen,M.Johannesson,et al.Subjective Well-Being and Its Association with Subjective Health Status,Age,Sex,Region,and Socio-economic Characteristics in A Chinese Population Study.Journal of Happiness Studies,2016,17(2):833-873.

[64] Y.M.Baek,Y.Bae,H.Jang.Social and Parasocial Relationships on Social Network Sites and Their Differential Relationships with Users’Psychological Well-Being.Cyberpsychology,Behavior,and Social Networking,2013,16(7):512-517.

[65] J.L.Wang,L.Jackson,J.Gaskin,et al.The Effects of Social Networking Site(SNS)Use on College Students’Friendship and Well-Being.Computers in Human Behavior,2014,37:229-236.

[66] J.F.Helliwell,H.Huang.Comparing the Happiness Effects of Real and On-Line Friends.PLoS ONE,2013,8(9):1-17.

[67] T.H.Chan.Facebook and Its Effects on Users’Empathic Social Skills and Life Satisfaction:A Double-Edged Sword Effect.Cyberpsychology,Behavior,and Social Networking,2014,17(5):276-280.

[68] M.Hume,G.S.Mort.I Learning:The Role of The Internet and Interactive Services in Youth Social Learning,School and Wellbeing.International Journal of Organizational Behaviour,2012,17(3):62-81.

[69] 马志浩,葛进平.网络直播平台的使用会影响人们的心理健康吗?——网络直播的使用强度、动机与主观幸福感.新媒体与社会,2018,1:128-141.

[70] T.Ding,B.Mullan,K.Xacier.Does Subjective Well-Being Predict Health-Enhancing Behaviour?The Example of Fruit and Vegetable Consumption.British Food Journal,2014,116(4):598-610.

[71] B.Mullan,K.Xavier.Predicting Saturated Fat Consumption:Exploring The Role of Subjective Well-Being.Psychology,Health and Medicine,2013,18(5):515-521.

[72] W.L.Gardner,C.C.Pickett,M.L.Knowles.Social Snacking and Shielding:Using Social Symbols,Selves,and Surrogates in the Service of Belonging Needs// K.D.Williams,J.P.Forgas,W.Von Hippel.The Social Outcast:Ostracism,Social Exclusion,Rejection,and Bullying.New York:Psychology Press,2005:227-242.

[73] L.C.Hawkley,J.T.Cacioppo.Loneliness Matters:A Theoretical and Empirical Review of Consequences and Mechanisms.Annals of Behavioral Medicine,2010,40(2):218-227.

[74] T.Hartmann.Parasocial Interaction,Parasocial Relationships,and Well-Being// L.Reinecke,M.B.Oliver.The Routledge Handbook of Media Use and Well-Being:International Perspective on Theory and Research on Positive Media Effects.New York,NY:Routledge,2016:131-144.

[75] E.Schiappa,M.Allen,P.B.Gregg.Parasocial Relationships and Television:A Meta-Analysis of The Effects// R.W.Preiss,B.M.Gayle,N.Burrell,et al.Mass media effects research:Advances through meta-analysis.Routledge,2006:301-314.

[76] C.Hazan,P.Shaver.Romantic Love Conceptualized as An Attachment Process.Journal of Personality and Social Psychology,1987,52(3):511-524.

[77] T.Cole,L.Leets.Attachment Styles and Intimate Television Viewing:Insecurely Forming Relationships in A Parasocial Way.Journal of Social and Personal Relationships,1999,16(4):495-511.

[78] T.Lehto,H.Oinas-Kukkonen.Explaining and Predicting Perceived Effectiveness and Use Continuance Intention of A Behaviour Change Support System for Weight Loss.Behaviour & Information Technology,2015,34(2):176-189.

[79] J.M.Wooldridge.Introductory Econometrics:A Modern Approach.Nelson Education,2015.

[80] N.B.Ellison,C.Steinfield,C.Lampe.The Benefits of Facebook “Friends:” Social Capital and College Students’Use of Online Social Network Sites.Journal of Computer-Mediated Communication,2007,12(4):1143-1168.

[81] 葛进平,方建移.受众准社会交往量表编制与检验.新闻界,2010,6:10-11+5.

[82] W.J.Brown,M.D.Basil.Media Celebrities and Public Health:Responses to 'Magic' Johnson's HIV Disclosure and Its Impact on AIDS Risk and High-Risk Behaviors.Health Communication,1995,7(4):345-370.

[83] W.J.Brown,M.D.Basil,M.C.Bocarnea.The Influence of Famous Athletes on Health Beliefs and Practices:Mark McGwire,Child Abuse Prevention,and Androstenedione.Journal of Health Communication,2003,8(1):41-57.

[84] 葛进平.准社会关系哥特曼量表的研制.统计与决策,2017,8:19-22.

[85] E.Diener,R.Emmons,J.Larsen,et al.The Satisfaction with Life Scale.Journal of Personality Assessmemt,1985,49(1):71-75.

[86] C.Fornell,D.F.Larcker.Structural Equation Models with Unobservable Variables and Measurement Rrror:Algebra and Statistics.Journal of Marketing Research,1981,18(3):382-388.

[87] 温忠麟,侯杰泰,马什赫伯特.结构方程模型检验:拟合指数与卡方准则.心理学报,2004,2:186-194.

[88] I.Ajzen.Attitudes,Personality,and Behavior.Chicago,IL:Dorsey,1988.

[89] I.Ajzen.The Theory of Planned Behaviour:Reactions and Reflections.Psychology and Health,2011,26(9):1113-1127.

[90] E.L.Deci.Effects of Externally Mediated Rewards on Intrinsic Motivation.Journal of Personality and Social Psychology,1971,18(1):105-115.

[91] C.J.Armitage,M.Conner.Efficacy of The Theory of Planned Behaviour:A Meta-Analytic Review.British Journal of Social Psychology,2001,40(4):471-499.

[92] Y.Mou,C.A.Lin.Exploring Podcast Adoption Intention via Perceived Social Norms,Interpersonal Communication,and Theory of Planned Behavior.Journal of Broadcasting & Electronic Media,2015,59(3):475-493.

[93] S.L.Brown,R.M.Brown.Connecting Prosocial Behavior to Improved Physical Health:Contributions from The Neurobiology of Parenting.Neuroscience & Biobehavioral Reviews,2015,55:1-17.

[94] Lin N.Social Capital:A Theory of Social Structure and Action.Cambridge University Press,2002.

基本信息:

DOI:10.14086/j.cnki.xwycbpl.2020.02.003

中图分类号:G206

引用信息:

[1]马志浩,葛进平,周翔.网络直播用户的持续使用行为及主观幸福感——基于期望确认模型及准社会关系的理论视角[J].新闻与传播评论,2020,73(02):29-46.DOI:10.14086/j.cnki.xwycbpl.2020.02.003.

基金信息:

国家社会科学基金一般项目(17BXW103)

引用

GB/T 7714-2015 格式引文
MLA格式引文
APA格式引文